Privacy Policy

1 Who We Are

casno is an online casino and sports betting platform accessible at casno.net, operated under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). casno is the data controller responsible for the personal data of all registered players and site visitors in connection with the casno.net platform.

For all privacy-related matters, including data subject requests, you may contact our Data Protection Officer (DPO) using the contact details set out in Section 15 of this policy.

2 Data We Collect

casno collects the following categories of personal data in connection with the operation of the platform:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID.
• Date of birth (for age verification — 21+ requirement under PAGCOR regulations).
• Residential address in the Philippines (e.g., Quezon City, Makati, Cebu, Davao, or any other Philippine province or city).
• Email address and mobile number.
• Copies of government-issued identification documents submitted during KYC verification (e.g., PhilSys National ID, Philippine passport, SSS ID, driver's licence, PRC ID).

2.2 Financial & Payment Data

• GCash or PayMaya mobile wallet number registered in your name.
• Bank account details (for BPI, BDO, or Metrobank transactions) — account name and number only; we never store your full card or online banking credentials.
• Transaction history: deposit amounts, withdrawal requests, and timestamps, all denominated in Philippine Peso (PHP / ₱).

2.3 Gaming & Behavioural Data

• Game session records: which games you played, wager amounts, win/loss outcomes, and session duration.
• Sports betting selections, stake amounts, and settlement results.
• Responsible gaming tool usage: deposit limits set, session reminders configured, self-exclusion requests submitted.

2.4 Technical & Device Data

• IP address and approximate geolocation (country/region level).
• Device type, operating system, and browser version.
• Log data: page views, clicks, session start and end times, error reports.
• Cookie identifiers and similar tracking technologies (see Section 7).

2.5 Communications Data

• Records of support enquiries submitted to [email protected], including the content of your messages and our responses.
• Records of marketing consent preferences (opted in / opted out).

3 How We Collect Your Data

casno collects your personal data through the following means:

• Directly from you — when you complete the casno registration form, submit KYC documents, make a deposit or withdrawal request, contact our support team, or update your Account settings.
• Automatically — when you access and browse the casno.net platform, our servers and analytics tools automatically record technical and behavioural data as described in Section 2.4.
• From payment processors — GCash, PayMaya, BPI, BDO, and Metrobank may pass transaction confirmation data to casno for reconciliation and anti-money laundering compliance purposes.
• From identity verification providers — casno may use third-party KYC service providers to verify the authenticity of government-issued identification documents submitted during registration. These providers process your data solely on casno's instructions.
• From PAGCOR or other regulatory authorities — in connection with our regulatory compliance obligations, PAGCOR or other Philippine government agencies may share information with casno relevant to a specific player account or investigation.

4 Why We Use Your Data

casno uses the personal data it collects for the following specific purposes:

casno does not use automated profiling or automated decision-making that produces legal or similarly significant effects on you as a player, beyond the fraud and AML screening processes required by our PAGCOR compliance obligations.

5 Legal Bases for Processing

Under the Data Privacy Act of 2012 (RA 10173), casno relies on the following legal bases to process your personal data:

• Contractual necessity: Processing your identity, contact, and payment data is necessary to perform the contract between you and casno (i.e., to operate your Account, accept deposits, settle bets, and process withdrawals).
• Legal obligation: casno is required by PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act to collect and retain certain categories of personal data for defined periods.
• Legitimate interests: casno processes technical and gaming data to maintain platform security, prevent fraud, and improve the quality of its products — provided that our legitimate interests do not override your privacy rights.
• Consent: Where casno relies on your consent — for example, to send you marketing communications — you have the right to withdraw that consent at any time without penalty by updating your Account preferences or contacting our DPO.

6 Sharing Your Data

casno does not sell or rent your personal data to third parties. We share your data only in the following limited circumstances, and only to the extent necessary for each purpose:

• Payment processors: GCash (Mynt), PayMaya (Maya Bank), BPI, BDO, and Metrobank receive transaction data necessary to process your deposits and withdrawals.
• KYC & identity verification providers: Contracted third-party verification services process your submitted ID documents solely on casno's instructions and under strict data processing agreements.
• Game technology providers: Licensed game content providers (live dealer studios, RNG slot providers) receive your player session data to deliver game functionality. These providers are contractually prohibited from using your data for any other purpose.
• PAGCOR and Philippine government authorities: casno will disclose personal data to PAGCOR, the AMLC, the NPC, or other Philippine government agencies where required by law, court order, or regulatory directive — without prior notice to you where the law so permits.
• Professional advisers: casno's legal counsel, auditors, and insurers may access personal data on a need-to-know basis under binding confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of casno's business, player data may be transferred to the acquiring entity, subject to the same privacy protections set out in this policy.

7 Cookies & Tracking Technologies

casno uses cookies and similar tracking technologies on the casno.net platform. A cookie is a small text file placed on your device when you visit our site. Cookies help casno remember your preferences, maintain your login session, and collect analytics data to improve the platform.

casno uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the Platform to function. They maintain your login session and ensure secure navigation. These cookies cannot be disabled.
• Functional cookies: These remember your preferences — such as language settings and responsible gaming limits — to personalise your experience on casno.
• Analytics cookies: casno uses anonymised analytics data to understand how players navigate the Platform so we can improve game discovery, page performance, and user flows. This data does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and account takeover attempts.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the Platform and may prevent you from accessing your Account. casno does not use third-party advertising or retargeting cookies.

8 Data Security

casno takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data in transit between your device and casno servers.
• AES-256 encryption for sensitive data fields stored at rest.
• One-way hashing (bcrypt) for all Account passwords — casno staff cannot view your password.
• Tokenisation of payment details — casno does not store full GCash, PayMaya, or bank account credentials.
• Role-based access controls: casno staff access personal data only on a strict need-to-know basis.
• Regular independent security assessments and penetration testing of the Platform.
• Two-factor authentication (2FA) available to all players for additional Account security.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, casno will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay in accordance with RA 10173.

9 Data Retention

casno retains your personal data for only as long as is necessary for the purposes described in this policy, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

Upon expiry of the applicable retention period, casno will securely delete or irreversibly anonymise your personal data. Where data is anonymised, it may be retained indefinitely for aggregate statistical purposes without identifying you.

10 Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to the personal data casno holds about you:

• Right to be Informed: You have the right to know what personal data casno holds about you, the purposes for which it is processed, and how long it is retained.
• Right of Access: You may request a copy of the personal data casno holds about you in a commonly used electronic format.
• Right to Rectification: If any personal data casno holds about you is inaccurate or incomplete, you have the right to have it corrected.
• Right to Erasure (Right to be Forgotten): Subject to our legal retention obligations under AMLA and PAGCOR regulations, you may request that casno delete personal data we hold about you that is no longer necessary for its original purpose.
• Right to Data Portability: You may request that casno transfer a structured copy of your personal data to you or to another service provider, where technically feasible.
• Right to Object: You may object to the processing of your personal data where casno relies on legitimate interests as a legal basis, including profiling for fraud prevention. casno will assess your objection and cease processing unless there are compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where casno processes your data on the basis of your consent (e.g., marketing communications), you may withdraw that consent at any time via your Account settings or by contacting our DPO.
• Right to Lodge a Complaint: If you believe casno has processed your personal data in violation of the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the rights listed above, please contact our Data Protection Officer using the details in Section 15. casno will respond to verified data subject requests within thirty (30) calendar days of receipt. Complex requests may require up to sixty (60) days, with prior notification to you.

11 Children & Minors

The casno platform is strictly restricted to individuals aged 21 years and above, in accordance with PAGCOR regulations governing online casino and sports betting in the Philippines. casno does not knowingly collect, process, or retain personal data of individuals under the age of 21.

All Account registrations undergo mandatory age and identity verification as part of the KYC process. Where casno discovers that personal data has been submitted by or on behalf of a person under the age of 21, we will immediately suspend the relevant Account, delete the associated personal data (subject to any mandatory regulatory retention obligations), and report the incident to PAGCOR where required.

12 International Data Transfers

casno primarily stores and processes player data on servers located within the Philippines or in jurisdictions that maintain data protection standards recognised under RA 10173. In cases where personal data is processed outside the Philippines — for example, by a game technology provider or KYC verification partner operating from another country — casno ensures that such transfers are made only:

• To jurisdictions that the NPC has assessed as providing adequate data protection, or
• Under contractual safeguards that impose data protection obligations on the recipient equivalent to those required under RA 10173, or
• With your explicit consent where neither of the above applies.

casno does not transfer player data to jurisdictions without adequate protections unless required by a Philippine court order or regulatory authority, in which case we will take all lawful steps available to us to protect your privacy interests.

13 Third-Party Links

The casno.net platform may contain links to third-party websites — for example, links to PAGCOR's official site or responsible gaming resources. casno has no control over the content, privacy practices, or data handling of third-party websites and accepts no responsibility for them.

We encourage you to review the privacy policy of any third-party website you visit via a link on the casno platform before submitting personal information to that site.

14 Changes to This Privacy Policy

casno may update this Privacy Policy from time to time to reflect changes in our data processing practices, Philippine legal requirements, or PAGCOR regulatory guidance. When we make material changes, we will notify registered players via email to the address held on your Account, and/or display a prominent notice on the casno.net platform.

The effective date at the top of this policy reflects the date on which the current version entered into force. We encourage you to review this policy periodically. Your continued use of casno following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

The most current version of this Privacy Policy is always available on the casno.net platform.

15 Contact & Data Protection Officer

For all privacy-related enquiries, data subject access requests, consent withdrawal requests, or complaints regarding casno's data handling practices, please contact our Data Protection Officer:

casno aims to respond to all data subject requests within 30 calendar days. If your request is complex or you have submitted multiple requests, the response period may be extended to 60 days, and we will notify you of this extension in advance.

If you are not satisfied with casno's response to your privacy enquiry, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for data protection in the Philippines.